Overview top

This is a one-year vocational course combining learning in the workplace with academic study.

Practical sessions are supported by a range of guest speakers and industrial visits to key local and businesses to develop your knowledge of the Catering & Hospitality infrastructure. You will develop your proficiency through a series of units that develop your understanding.

The practical and academic blend of study gives you a program to develop your future vocation and educational goals. You will achieve key knowledge of the issues confronting the hospitality sector. There is a strong emphasis on expanding relevant skills and a considerable part of the learning is work based learning.

 

Modules covered:

Understanding Funding and Finance in Tourism and Hospitality:

This unit covers understanding the concepts of financial management and accounting within a hospitality or tourism business; controlling the finances and managing the cash flow and manage the profitability of a department within a hospitality or tourism business.
Assessment: Examination

Human Resource Management in the Tourism and Hospitality Industry:

This unit covers understanding the principles of human resource (HR) management in the tourism and hospitality industry; leading teams and developing human resources policies.
Assessment: Assignment

Strategic Marketing in the Tourism and Hospitality Industry:

This unit covers contributing to the development of marketing and sales strategies in the tourism and hospitality industry; optimising marketing communications, building strategic partnerships, new product development and understanding the purpose and components of an organisational business plan.
Assessment: Examination

Customer relationship management in the tourism and hospitality industry:

This unit covers developing a customer service strategy in the tourism and hospitality industry; managing customer relationships (CRM) and evaluating customer service.
Assessment: Work-based or Assignment

Contemporary issues in the tourism and hospitality industry:

This unit covers understanding how to identify emerging issues in the tourism and hospitality industry and examining their impact.
Assessment: Examination

Food and beverage management:

This unit covers developing food and beverage operations, understanding the management of food and beverage operations and evaluating their effectiveness.
Assessment: Assignment

Facilities management in the tourism and hospitality industry:

This unit covers evaluating the role of a facilities manager in a hospitality or tourism organisation; ensuring the facilities of a hospitality or tourism organisation meets health, safety and environmental requirements and maintaining and developing the facilities of a hospitality or tourism organisation premises.
Assessment: Work-based or Assignment

Entry Requirements top

Entry is available to graduates of the Level 4 Diploma in Management or an equivalent approved qualification, further entry requirements can be discussed based upon occupational hospitality & catering experience.

Assessment top

  • Understanding Funding and Finance in Tourism and Hospitality (Closed book written examination)
  • Human Resource Management in the Tourism and Hospitality Industry (Assignment)
  • Strategic Marketing in the Tourism and Hospitality Industry (Closed book written examination)
  • Customer Relationship Management in the Tourism and Hospitality Industry (Assignment or work-based assessment)
  • Contemporary Issues in the Tourism and Hospitality Industry (Closed book written examination)
  • Food and Beverage Management (Assignment)
  • Facilities Management in the Tourism and Hospitality Industry (Assignment or work-based assessment)

Professional Opportunities top

Level 5 Advanced Diploma graduates are eligible for direct entry onto a variety of hospitality and tourism degree programmes.

Occupational opportunities are available such as Food & Beverage Manager*, Senior Chef*, Front of House Management* and Junior Management roles

*Please note every employer has their own recruitment policy and procedures and will/may require qualifications and work-based experience to meet their business needs. It is highly recommended that students attain a work placement and/or employment to support the programme outcomes and future employment within the hospitality sector prior to enrolling on this programme

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